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Big Look members

Looking for help as a Big Look member? We have answers to all the most common questions here

Courses

  • Big Look quick tour
  • How do I get courses into My Studio?
  • How does the course player work?
  • Can I message my course tutor?
  • How do assignments work?
  • How do I upload multiple files into an assignment?
See all 9 articles

Big Look Private Community Channel

  • Why not a Facebook private group?
  • How do I sign up for a new account on the community channel?
  • Is there a app available for the community channel?
  • Will I get notifications when new content is posted?
  • What can I do on the Community channel?
  • Can I upload my assignments to the Community channel?
See all 8 articles

My profile and payments

  • How do I cancel my subscription?
  • Where can I edit my account profile?
  • How do I reset my password?
  • How do I update my credit card information?

Trouble Shooting

  • Why is a course not appearing in My Studio?
  • I can't complete the payment, what can I do?
  • My credit card is about to expire
  • The 'Download' button doesn't save the file to my computer, how do I do this?
  • My login details do not work
  • I'm having problems playing videos in my browser
See all 7 articles
Big Look support