If you are unable to login to Big Look you might want to consider one of the following possible causes:
- are you logging in with the correct email address?
- did you forget your password? If so, follow the instructions below on resetting your password
Resetting your password
You can reset your password by selecting 'Forgot my password' link on the sign in page. This will bring you to the password reset page here https://www.biglook.art/users/password/new
After inputting your email address and selecting Forgot my password, you will receive an email with a link to reset their password. Please note, this email can take up to 5-10 minutes to be received. Note that if you click Forgot my password many times, multiple emails will be sent and only the reset link in the most recent email will work.
If you gets an error when they click the reset link that says Error: reset token failed, this is usually because they clicked Forgot my password many times and are attempting to use an old link. It can also happen if they click on a link that is over 6 hours old.
Other things to try
If you still cannot login after resetting your password, you might try one of the following:
- Try to login using a different browser
- Try to login using a different device
If none of the above work, then contact us and we will try to help you resolve the issue.