Payments on Big Look are processed through Stripe payments. It’s important to note that Big Look or Stripe do not decline payments; instead, a payment processor initiates a charge, and the issuing bank is responsible for approving or declining the charge.
Card processing issues are often caused by a restriction set by the cardholder's bank. Please check your credit card details are corrent and that your credit card is in date.
If you are unable to complete your payment and you are unsure why please contact your bank directly for more information about why your payment was not processed. There are many reasons why your card may be declined, including insufficient funds, a canceled or expired card, etc. You might want to also check with your bank that there are no restrictions imposed on your card for online transactions.
If you have another credit card you might want to try to complete your purchase with that. If you cannot resolve your issue please contact us and we will revert to you to try to resolve the issue. Please do not share your credit card details when reaching out to us with your query via our contact form.